not activated yet

I received my sim and started the activation process. I have received the signed contract but am still not activated. It has been 72 hours. I have not received an email for the videoidentificazione yet. Is that required? When should i expect it.? 

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What am i supposed to do to activate my sim. Now i cant log into the activation site. It says my credentials are wrong. Im stuck. Help please 


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Hello dear user, you have to call +39 1929 for receving assistance.

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